No GPS company in the world can ensure 100% accuracy of device location in some conditions. These conditions are if vehicle is parked in a garage, underground parking or there are lots of high raised buildings in an area where GPS Signal fluctuates. Device location might not show the exact position. But if while the vehicle is running and location is not showing perfectly you can contact out hotline for a solution
As our service is dependent on the mobile operators sometimes you might find device offline for sometime which is totally out of our control. But if the device is offline for over 6-12 hour then you should contact our support only. There are lots of pockets and due to GPRS network capacity device might show offine. 10-60 mins offline is not an issue from our end, requesting not to panic and wait for some time to recover.
This is also a limitation of GPS Tracking solution. In some cases when vehicle is parked and GPS signal is weak vehicle might show moving even while parked as GPS signal fluctuates like GSM network. In this case you have to check ignition status to verify vehicle status.
We cannot ensure 100% accurate mileage reports as lots of factors are related to mileage. Mileage reports might vary upto (+-)5-15% in some cases. This is also a technical limitation for this industry.
Real time push alerts is a paid service and in some cases we cannot ensure real time push alerts due to server capacity or congestion and other factors which might lead to delay push alerts or in some cases no push alerts. We will always try to ensure this service but can’t guarantee always.
In some cases some alert events might be missed due to server capacity and congestion in our server. Most of them might be with ignition on off alerts as its the most triggered alerts in our system.
In some cases we get complaints that vehicle is not starting and blame GPS device for this. But actually there are some other vehicle related issues where your vehicle might not start. Please check the below to confirm the issue :
1. Fuse box and check whether any fuse has been disabled
2. Check battery status, your battery might be drained
3. Check electric wires connected with ignition or fuel pump